Meet Our Expert Team
Our certified technicians bring years of experience and genuine passion for helping New Yorkers stay connected through professional mobile device repair.
Leadership & Key Team Members
Meet the experienced professionals who lead our repair operations and ensure exceptional service across all NYC locations.
Marcus Chen
Founder & Lead Technician
Started Phonzilla in 2014 after working at Apple Store Genius Bar for 4 years. Passionate about bringing professional repair services to every NYC neighborhood. Holds multiple Apple certifications and specializes in complex water damage recovery.
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Key Achievements:
Sarah Rodriguez
Senior Repair Technician
Electronics engineering background with expertise in complex motherboard repairs. Leads our Android repair division across all NYC locations. Known for solving the most challenging Samsung Galaxy and Google Pixel repair cases.
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Key Achievements:
David Kim
Operations Manager
Ensures every customer receives exceptional service from first contact to repair completion. Manages our same-day repair logistics across all 5 NYC boroughs and oversees quality assurance programs.
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Key Achievements:
Jennifer Walsh
Senior iPhone Specialist
Former Apple Store technician with deep expertise in all iPhone models and iPad repairs. Specializes in preserving Face ID, Touch ID, and other Apple-specific features during complex repairs.
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Carlos Martinez
Mobile Repair Coordinator
Coordinates our mobile repair services across NYC, ensuring rapid response times for emergency repairs. Expert in field diagnostics and on-site repair solutions for businesses and individuals.
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Lisa Park
Quality Assurance Manager
Ensures every repair meets our highest quality standards through comprehensive testing and quality assurance protocols. Oversees warranty claims and continuous improvement initiatives.
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Our Team Culture
At Phonzilla, we've built a culture of excellence, continuous learning, and genuine care for our customers and community. Our team members are more than just technicians - they're problem solvers, innovators, and advocates for our customers.
Join the Phonzilla Team
We're always looking for passionate, skilled technicians to join our growing team. Be part of NYC's most trusted mobile repair service.
Competitive Benefits
Health, dental, paid training
Great Team Culture
Collaborative, supportive environment
Career Growth
Advancement opportunities